Helpdesk October 2016 – eCampus Knowledgebase

Institutions	Count
Abraham Baldwin Agricultural College	5
Albany State University	15
Armstrong State University	13
Bainbridge State College	1
Clayton State University	22
College of Coastal Georgia	12
Columbus State University	32
Dalton State University	18
Darton State University	9
East Georgia State College	4
Fort Valley State University	28
Georgia College and State University	1
Georgia Gwinnett College	18
Georgia Highlands College	13
Georgia Southern University	15
Georgia Southwestern State University	5
Gordon State College	19
Kennesaw State University	62
Middle Georgia State College	23
Savannah State University	36
South Georgia State College	7
University of North Georgia	81
University of West Georgia	117
Valdosta State University	43
Other	313

The data for October 2016 showed a disparity in the calls due to Short Session I classes ending with proctored exams, the start of Short Session II classes with access issues, and mid term exams for the full session classes. All of these transitions are reflective in the high call volume for the month.