{"id":59255,"date":"2020-04-15T11:56:23","date_gmt":"2020-04-15T11:56:23","guid":{"rendered":"https:\/\/ecampus.usg.edu\/kbase\/?p=59255"},"modified":"2020-04-15T12:17:54","modified_gmt":"2020-04-15T12:17:54","slug":"helpdesk-march-2020","status":"publish","type":"post","link":"https:\/\/ecampus.usg.edu\/kbase\/helpdesk-march-2020\/","title":{"rendered":"Helpdesk March 2020"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<div class=\"visualizer-front-container\" id=\"chart_wrapper_visualizer-59245-2056463111\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-59245\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/ecampus.usg.edu\/kbase\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}.google-visualization-controls-categoryfilter label.google-visualization-controls-label {vertical-align: middle;}.google-visualization-controls-categoryfilter li.goog-inline-block {margin: 0 0.2em;}.google-visualization-controls-categoryfilter li {padding: 0 0.2em;}.visualizer-front-container .dataTables_scrollHeadInner{margin: 0 auto;}<\/style><div id=\"visualizer-59245-2056463111\" class=\"visualizer-front  visualizer-front-59245\"><\/div><!-- Not showing structured data for chart 59245 because description is empty --><\/div>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<div class=\"visualizer-front-container\" id=\"chart_wrapper_visualizer-59247-1771037868\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-59247\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/ecampus.usg.edu\/kbase\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}.google-visualization-controls-categoryfilter label.google-visualization-controls-label {vertical-align: middle;}.google-visualization-controls-categoryfilter li.goog-inline-block {margin: 0 0.2em;}.google-visualization-controls-categoryfilter li {padding: 0 0.2em;}.visualizer-front-container .dataTables_scrollHeadInner{margin: 0 auto;}<\/style><div id=\"visualizer-59247-1771037868\" class=\"visualizer-front  visualizer-front-59247\"><\/div><!-- Not showing structured data for chart 59247 because description is empty --><\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]\n<table id=\"tablepress-67\" class=\"tablepress tablepress-id-67\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Institution<\/th><td class=\"column-2\"><\/td>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Abraham Baldwin Agricultural College<\/td><td class=\"column-2\">4<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Albany State University<\/td><td class=\"column-2\">5<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Atlanta Metropolitan State College<\/td><td class=\"column-2\">13<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Clayton State University<\/td><td class=\"column-2\">11<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">College of Coastal Georgia<\/td><td class=\"column-2\">8<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Columbus State University<\/td><td class=\"column-2\">19<\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">Dalton State College<\/td><td class=\"column-2\">12<\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">Fort Valley State University<\/td><td class=\"column-2\">15<\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">East Georgia State College<\/td><td class=\"column-2\">5<\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\">Georgia Gwinnett College<\/td><td class=\"column-2\">38<\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\">Georgia Highlands College<\/td><td class=\"column-2\">5<\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\">Georgia Southern University<\/td><td class=\"column-2\">21<\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\">Georgia Southwestern State University<\/td><td class=\"column-2\">3<\/td>\n<\/tr>\n<tr class=\"row-15\">\n\t<td class=\"column-1\">Gordon State College<\/td><td class=\"column-2\">8<\/td>\n<\/tr>\n<tr class=\"row-16\">\n\t<td class=\"column-1\">Kennesaw State University<\/td><td class=\"column-2\">39<\/td>\n<\/tr>\n<tr class=\"row-17\">\n\t<td class=\"column-1\">Middle Georgia State University<\/td><td class=\"column-2\">4<\/td>\n<\/tr>\n<tr class=\"row-18\">\n\t<td class=\"column-1\">Other<\/td><td class=\"column-2\">120<\/td>\n<\/tr>\n<tr class=\"row-19\">\n\t<td class=\"column-1\">Savannah State University<\/td><td class=\"column-2\">13<\/td>\n<\/tr>\n<tr class=\"row-20\">\n\t<td class=\"column-1\">South Georgia State College<\/td><td class=\"column-2\">3<\/td>\n<\/tr>\n<tr class=\"row-21\">\n\t<td class=\"column-1\">University of North Georgia<\/td><td class=\"column-2\">150<\/td>\n<\/tr>\n<tr class=\"row-22\">\n\t<td class=\"column-1\">University of West Georgia<\/td><td class=\"column-2\">69<\/td>\n<\/tr>\n<tr class=\"row-23\">\n\t<td class=\"column-1\">Valdosta State University<\/td><td class=\"column-2\">33<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-67 from cache -->[\/vc_column_text][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">599 calls were handled by the USG eCampus Helpdesk for the month of March 2020. The majority of calls were from students needing login assistance for their Short Session 2 classes. Halfway through the month, the Helpdesk moved to a remote status utilizing voicemails and emails to communicate with students due to COVID-19.<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text][\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":54866,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-59255","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/59255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/comments?post=59255"}],"version-history":[{"count":4,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/59255\/revisions"}],"predecessor-version":[{"id":59262,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/59255\/revisions\/59262"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/media\/54866"}],"wp:attachment":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/media?parent=59255"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/categories?post=59255"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/tags?post=59255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}