{"id":59208,"date":"2020-03-02T15:36:06","date_gmt":"2020-03-02T15:36:06","guid":{"rendered":"https:\/\/ecampus.usg.edu\/kbase\/?p=59208"},"modified":"2020-03-02T15:43:28","modified_gmt":"2020-03-02T15:43:28","slug":"helpdesk-february-2020","status":"publish","type":"post","link":"https:\/\/ecampus.usg.edu\/kbase\/helpdesk-february-2020\/","title":{"rendered":"Helpdesk February 2020"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<div class=\"visualizer-front-container\" id=\"chart_wrapper_visualizer-59204-1124274650\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-59204\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/ecampus.usg.edu\/kbase\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}.google-visualization-controls-categoryfilter label.google-visualization-controls-label {vertical-align: middle;}.google-visualization-controls-categoryfilter li.goog-inline-block {margin: 0 0.2em;}.google-visualization-controls-categoryfilter li {padding: 0 0.2em;}.visualizer-front-container .dataTables_scrollHeadInner{margin: 0 auto;}<\/style><div id=\"visualizer-59204-1124274650\" class=\"visualizer-front  visualizer-front-59204\"><\/div><!-- Not showing structured data for chart 59204 because description is empty --><\/div>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<div class=\"visualizer-front-container\" id=\"chart_wrapper_visualizer-59206-1142992442\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-59206\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/ecampus.usg.edu\/kbase\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}.google-visualization-controls-categoryfilter label.google-visualization-controls-label {vertical-align: middle;}.google-visualization-controls-categoryfilter li.goog-inline-block {margin: 0 0.2em;}.google-visualization-controls-categoryfilter li {padding: 0 0.2em;}.visualizer-front-container .dataTables_scrollHeadInner{margin: 0 auto;}<\/style><div id=\"visualizer-59206-1142992442\" class=\"visualizer-front  visualizer-front-59206\"><\/div><!-- Not showing structured data for chart 59206 because description is empty --><\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]\n<table id=\"tablepress-66\" class=\"tablepress tablepress-id-66\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Institution<\/th><td class=\"column-2\"><\/td>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Abraham Baldwin Agricultural College<\/td><td class=\"column-2\">6<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Albany State University<\/td><td class=\"column-2\">9<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Atlanta Metropolitan State College<\/td><td class=\"column-2\">15<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Clayton State University<\/td><td class=\"column-2\">11<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">College of Coastal Georgia<\/td><td class=\"column-2\">13<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Columbus State University<\/td><td class=\"column-2\">13<\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">Dalton State College<\/td><td class=\"column-2\">19<\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">Fort Valley State University<\/td><td class=\"column-2\">9<\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">East Georgia State College<\/td><td class=\"column-2\">1<\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\">Georgia Gwinnett College<\/td><td class=\"column-2\">23<\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\">Georgia Highlands College<\/td><td class=\"column-2\">9<\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\">Georgia Southern University<\/td><td class=\"column-2\">9<\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\">Georgia Southwestern State University<\/td><td class=\"column-2\">20<\/td>\n<\/tr>\n<tr class=\"row-15\">\n\t<td class=\"column-1\">Gordon State College<\/td><td class=\"column-2\">5<\/td>\n<\/tr>\n<tr class=\"row-16\">\n\t<td class=\"column-1\">Kennesaw State University<\/td><td class=\"column-2\">35<\/td>\n<\/tr>\n<tr class=\"row-17\">\n\t<td class=\"column-1\">Middle Georgia State University<\/td><td class=\"column-2\">5<\/td>\n<\/tr>\n<tr class=\"row-18\">\n\t<td class=\"column-1\">Other<\/td><td class=\"column-2\">135<\/td>\n<\/tr>\n<tr class=\"row-19\">\n\t<td class=\"column-1\">Savannah State University<\/td><td class=\"column-2\">8<\/td>\n<\/tr>\n<tr class=\"row-20\">\n\t<td class=\"column-1\">South Georgia State College<\/td><td class=\"column-2\">2<\/td>\n<\/tr>\n<tr class=\"row-21\">\n\t<td class=\"column-1\">University of North Georgia<\/td><td class=\"column-2\">77<\/td>\n<\/tr>\n<tr class=\"row-22\">\n\t<td class=\"column-1\">University of West Georgia<\/td><td class=\"column-2\">66<\/td>\n<\/tr>\n<tr class=\"row-23\">\n\t<td class=\"column-1\">Valdosta State University<\/td><td class=\"column-2\">18<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-66 from cache -->[\/vc_column_text][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">About 500 calls were received by the USG eCampus Helpdesk for the month of February 2020. The majority of calls were students needing password resets during the Testing Cycle and students returning calls from the Short Session 2 Preemptive Callout Cycle.<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text][\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":54866,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-59208","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/59208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/comments?post=59208"}],"version-history":[{"count":4,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/59208\/revisions"}],"predecessor-version":[{"id":59213,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/59208\/revisions\/59213"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/media\/54866"}],"wp:attachment":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/media?parent=59208"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/categories?post=59208"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/tags?post=59208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}