{"id":58983,"date":"2019-11-08T15:02:22","date_gmt":"2019-11-08T15:02:22","guid":{"rendered":"https:\/\/ecampus.usg.edu\/kbase\/?p=58983"},"modified":"2019-11-08T15:20:11","modified_gmt":"2019-11-08T15:20:11","slug":"helpdesk-october-2019","status":"publish","type":"post","link":"https:\/\/ecampus.usg.edu\/kbase\/helpdesk-october-2019\/","title":{"rendered":"Helpdesk October 2019"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<div class=\"visualizer-front-container\" id=\"chart_wrapper_visualizer-58975-1558475980\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-58975\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/ecampus.usg.edu\/kbase\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}.google-visualization-controls-categoryfilter label.google-visualization-controls-label {vertical-align: middle;}.google-visualization-controls-categoryfilter li.goog-inline-block {margin: 0 0.2em;}.google-visualization-controls-categoryfilter li {padding: 0 0.2em;}.visualizer-front-container .dataTables_scrollHeadInner{margin: 0 auto;}<\/style><div id=\"visualizer-58975-1558475980\" class=\"visualizer-front  visualizer-front-58975\"><\/div><!-- Not showing structured data for chart 58975 because description is empty --><\/div>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<div class=\"visualizer-front-container\" id=\"chart_wrapper_visualizer-58977-1775433395\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-58977\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/ecampus.usg.edu\/kbase\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}.google-visualization-controls-categoryfilter label.google-visualization-controls-label {vertical-align: middle;}.google-visualization-controls-categoryfilter li.goog-inline-block {margin: 0 0.2em;}.google-visualization-controls-categoryfilter li {padding: 0 0.2em;}.visualizer-front-container .dataTables_scrollHeadInner{margin: 0 auto;}<\/style><div id=\"visualizer-58977-1775433395\" class=\"visualizer-front  visualizer-front-58977\"><\/div><!-- Not showing structured data for chart 58977 because description is empty --><\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]\n<table id=\"tablepress-61\" class=\"tablepress tablepress-id-61\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Institution<\/th><th class=\"column-2\">Count<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">string<\/td><td class=\"column-2\">number<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Abraham Baldwin Agricultural College<\/td><td class=\"column-2\">6<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Albany State University<\/td><td class=\"column-2\">7<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Atlanta Metropolitan State College<\/td><td class=\"column-2\">21<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">Clayton State University<\/td><td class=\"column-2\">23<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">College of Coastal Georgia<\/td><td class=\"column-2\">49<\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">Columbus State University<\/td><td class=\"column-2\">24<\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">Dalton State College<\/td><td class=\"column-2\">18<\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">East Georgia State College<\/td><td class=\"column-2\">5<\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\">Fort Valley State University<\/td><td class=\"column-2\">11<\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\">Georgia Gwinnett College<\/td><td class=\"column-2\">68<\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\">Georgia Highlands College<\/td><td class=\"column-2\">8<\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\"><\/td>\n<\/tr>\n<tr class=\"row-15\">\n\t<td class=\"column-1\">Georgia Southern University<\/td><td class=\"column-2\">32<\/td>\n<\/tr>\n<tr class=\"row-16\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\"><\/td>\n<\/tr>\n<tr class=\"row-17\">\n\t<td class=\"column-1\">Georgia Southwestern State University<\/td><td class=\"column-2\">7<\/td>\n<\/tr>\n<tr class=\"row-18\">\n\t<td class=\"column-1\">Gordon State College<\/td><td class=\"column-2\">13<\/td>\n<\/tr>\n<tr class=\"row-19\">\n\t<td class=\"column-1\">Kennesaw State University<\/td><td class=\"column-2\">68<\/td>\n<\/tr>\n<tr class=\"row-20\">\n\t<td class=\"column-1\">Middle Georgia State College<\/td><td class=\"column-2\">9<\/td>\n<\/tr>\n<tr class=\"row-21\">\n\t<td class=\"column-1\">Savannah State University<\/td><td class=\"column-2\">11<\/td>\n<\/tr>\n<tr class=\"row-22\">\n\t<td class=\"column-1\">South Georgia State College<\/td><td class=\"column-2\">6<\/td>\n<\/tr>\n<tr class=\"row-23\">\n\t<td class=\"column-1\">University of North Georgia<\/td><td class=\"column-2\">144<\/td>\n<\/tr>\n<tr class=\"row-24\">\n\t<td class=\"column-1\">University of West Georgia<\/td><td class=\"column-2\">141<\/td>\n<\/tr>\n<tr class=\"row-25\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\"><\/td>\n<\/tr>\n<tr class=\"row-26\">\n\t<td class=\"column-1\">Valdosta State University<\/td><td class=\"column-2\">40<\/td>\n<\/tr>\n<tr class=\"row-27\">\n\t<td class=\"column-1\">Other<\/td><td class=\"column-2\">114<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-61 from cache -->[\/vc_column_text][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">820 calls were made to the USG eCampus Helpdesk for the month of October. The majority of the calls were made by students needing help registering or logging into their Short Session 2 courses.<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text][\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":54866,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-58983","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/58983","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/comments?post=58983"}],"version-history":[{"count":6,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/58983\/revisions"}],"predecessor-version":[{"id":58995,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/58983\/revisions\/58995"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/media\/54866"}],"wp:attachment":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/media?parent=58983"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/categories?post=58983"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/tags?post=58983"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}