{"id":56137,"date":"2017-05-02T14:09:59","date_gmt":"2017-05-02T14:09:59","guid":{"rendered":"https:\/\/ecampus.usg.edu\/kbase\/?p=56137"},"modified":"2017-05-02T17:12:57","modified_gmt":"2017-05-02T17:12:57","slug":"helpdesk-april-2017","status":"publish","type":"post","link":"https:\/\/ecampus.usg.edu\/kbase\/helpdesk-april-2017\/","title":{"rendered":"Helpdesk April 2017"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;600&#8243;]<div class=\"visualizer-front-container\" id=\"chart_wrapper_visualizer-56131-1361720186\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-56131\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/ecampus.usg.edu\/kbase\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}.google-visualization-controls-categoryfilter label.google-visualization-controls-label {vertical-align: middle;}.google-visualization-controls-categoryfilter li.goog-inline-block {margin: 0 0.2em;}.google-visualization-controls-categoryfilter li {padding: 0 0.2em;}.visualizer-front-container .dataTables_scrollHeadInner{margin: 0 auto;}<\/style><div id=\"visualizer-56131-1361720186\" class=\"visualizer-front  visualizer-front-56131\"><\/div><!-- Not showing structured data for chart 56131 because description is empty --><\/div>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css_animation=&#8221;right-t-left&#8221; animation_speed=&#8221;600&#8243;]<div class=\"visualizer-front-container\" id=\"chart_wrapper_visualizer-56132-558437784\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-56132\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/ecampus.usg.edu\/kbase\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}.google-visualization-controls-categoryfilter label.google-visualization-controls-label {vertical-align: middle;}.google-visualization-controls-categoryfilter li.goog-inline-block {margin: 0 0.2em;}.google-visualization-controls-categoryfilter li {padding: 0 0.2em;}.visualizer-front-container .dataTables_scrollHeadInner{margin: 0 auto;}<\/style><div id=\"visualizer-56132-558437784\" class=\"visualizer-front  visualizer-front-56132\"><\/div><!-- Not showing structured data for chart 56132 because description is empty --><\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css_animation=&#8221;left-t-right&#8221; animation_delay=&#8221;600&#8243;]\n<table id=\"tablepress-24\" class=\"tablepress tablepress-id-24\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Institutions<\/th><th class=\"column-2\">Count<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Abraham Baldwin Agricultural College<\/td><td class=\"column-2\">6<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Albany State University<\/td><td class=\"column-2\">5<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Armstrong State University<\/td><td class=\"column-2\">1<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Clayton State University<\/td><td class=\"column-2\">8<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">College of Coastal Georgia<\/td><td class=\"column-2\">3<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Columbus State University<\/td><td class=\"column-2\">14<\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">Dalton State University<\/td><td class=\"column-2\">11<\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">Darton State University<\/td><td class=\"column-2\">4<\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">Fort Valley State University<\/td><td class=\"column-2\">12<\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\">Georgia Gwinnett College<\/td><td class=\"column-2\">14<\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\">Georgia Highlands College<\/td><td class=\"column-2\">2<\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\">Georgia Southern University<\/td><td class=\"column-2\">8<\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\">Georgia Southwestern State University<\/td><td class=\"column-2\">4<\/td>\n<\/tr>\n<tr class=\"row-15\">\n\t<td class=\"column-1\">Gordon State College<\/td><td class=\"column-2\">1<\/td>\n<\/tr>\n<tr class=\"row-16\">\n\t<td class=\"column-1\">Kennesaw State University<\/td><td class=\"column-2\">16<\/td>\n<\/tr>\n<tr class=\"row-17\">\n\t<td class=\"column-1\">Middle Georgia State College<\/td><td class=\"column-2\">8<\/td>\n<\/tr>\n<tr class=\"row-18\">\n\t<td class=\"column-1\">Savannah State University<\/td><td class=\"column-2\">6<\/td>\n<\/tr>\n<tr class=\"row-19\">\n\t<td class=\"column-1\">South Georgia State College<\/td><td class=\"column-2\">5<\/td>\n<\/tr>\n<tr class=\"row-20\">\n\t<td class=\"column-1\">University of North Georgia<\/td><td class=\"column-2\">39<\/td>\n<\/tr>\n<tr class=\"row-21\">\n\t<td class=\"column-1\">University of West Georgia<\/td><td class=\"column-2\">114<\/td>\n<\/tr>\n<tr class=\"row-22\">\n\t<td class=\"column-1\">Valdosta State University<\/td><td class=\"column-2\">19<\/td>\n<\/tr>\n<tr class=\"row-23\">\n\t<td class=\"column-1\">Other<\/td><td class=\"column-2\">164<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-24 from cache -->[\/vc_column_text][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; medium_width=&#8221;0&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_column_text css_animation=&#8221;right-t-left&#8221; animation_speed=&#8221;600&#8243;]<\/p>\n<h2 style=\"text-align: center;\">The USG eCampus Helpdesk received 464 calls total for the month of April 2017. The majority of the calls regarded proctored exams and access issues to GoVIEW. There were also 45 total chats<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;600&#8243;][\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css_animation=&#8221;right-t-left&#8221; animation_speed=&#8221;600&#8243;][\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":54866,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-56137","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/56137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/comments?post=56137"}],"version-history":[{"count":9,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/56137\/revisions"}],"predecessor-version":[{"id":56157,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/56137\/revisions\/56157"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/media\/54866"}],"wp:attachment":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/media?parent=56137"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/categories?post=56137"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/tags?post=56137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}