{"id":55267,"date":"2017-01-31T15:14:45","date_gmt":"2017-01-31T15:14:45","guid":{"rendered":"https:\/\/ecampus.usg.edu\/kbase\/?p=55267"},"modified":"2017-03-08T16:29:43","modified_gmt":"2017-03-08T16:29:43","slug":"help-desk-october-2016","status":"publish","type":"post","link":"https:\/\/ecampus.usg.edu\/kbase\/help-desk-october-2016\/","title":{"rendered":"Helpdesk October 2016"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; medium_width=&#8221;0&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1486998058431{padding-right: 10px !important;padding-left: 10px !important;}&#8221; link_to=&#8221;|||&#8221;][vc_column_text css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;600&#8243;]<div class=\"visualizer-front-container\" id=\"chart_wrapper_visualizer-55115-1473303110\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-55115\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/ecampus.usg.edu\/kbase\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}.google-visualization-controls-categoryfilter label.google-visualization-controls-label {vertical-align: middle;}.google-visualization-controls-categoryfilter li.goog-inline-block {margin: 0 0.2em;}.google-visualization-controls-categoryfilter li {padding: 0 0.2em;}.visualizer-front-container .dataTables_scrollHeadInner{margin: 0 auto;}<\/style><div id=\"visualizer-55115-1473303110\" class=\"visualizer-front  visualizer-front-55115\"><\/div><!-- Not showing structured data for chart 55115 because description is empty --><\/div>[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; medium_width=&#8221;0&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1486999642387{padding-right: 10px !important;padding-left: 10px !important;}&#8221; link_to=&#8221;|||&#8221;][vc_column_text css_animation=&#8221;right-t-left&#8221; animation_speed=&#8221;600&#8243;]<div class=\"visualizer-front-container\" id=\"chart_wrapper_visualizer-55280-172161057\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-55280\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/ecampus.usg.edu\/kbase\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}.google-visualization-controls-categoryfilter label.google-visualization-controls-label {vertical-align: middle;}.google-visualization-controls-categoryfilter li.goog-inline-block {margin: 0 0.2em;}.google-visualization-controls-categoryfilter li {padding: 0 0.2em;}.visualizer-front-container .dataTables_scrollHeadInner{margin: 0 auto;}<\/style><div id=\"visualizer-55280-172161057\" class=\"visualizer-front  visualizer-front-55280\"><\/div><!-- Not showing structured data for chart 55280 because description is empty --><\/div>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; medium_width=&#8221;0&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1486998058431{padding-right: 10px !important;padding-left: 10px !important;}&#8221; link_to=&#8221;|||&#8221;][vc_column_text css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;600&#8243;]\n<table id=\"tablepress-17\" class=\"tablepress tablepress-id-17\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Institutions<\/th><th class=\"column-2\">Count<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Abraham Baldwin Agricultural College<\/td><td class=\"column-2\">5<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Albany State University<\/td><td class=\"column-2\">15<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Armstrong State University<\/td><td class=\"column-2\">13<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Bainbridge State College<\/td><td class=\"column-2\">1<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">Clayton State University<\/td><td class=\"column-2\">22<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">College of Coastal Georgia<\/td><td class=\"column-2\">12<\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">Columbus State University<\/td><td class=\"column-2\">32<\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">Dalton State University<\/td><td class=\"column-2\">18<\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">Darton State University<\/td><td class=\"column-2\">9<\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\">East Georgia State College<\/td><td class=\"column-2\">4<\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\">Fort Valley State University<\/td><td class=\"column-2\">28<\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\">Georgia College and State University<\/td><td class=\"column-2\">1<\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\">Georgia Gwinnett College<\/td><td class=\"column-2\">18<\/td>\n<\/tr>\n<tr class=\"row-15\">\n\t<td class=\"column-1\">Georgia Highlands College<\/td><td class=\"column-2\">13<\/td>\n<\/tr>\n<tr class=\"row-16\">\n\t<td class=\"column-1\">Georgia Southern University<\/td><td class=\"column-2\">15<\/td>\n<\/tr>\n<tr class=\"row-17\">\n\t<td class=\"column-1\">Georgia Southwestern State University<\/td><td class=\"column-2\">5<\/td>\n<\/tr>\n<tr class=\"row-18\">\n\t<td class=\"column-1\">Gordon State College<\/td><td class=\"column-2\">19<\/td>\n<\/tr>\n<tr class=\"row-19\">\n\t<td class=\"column-1\">Kennesaw State University<\/td><td class=\"column-2\">62<\/td>\n<\/tr>\n<tr class=\"row-20\">\n\t<td class=\"column-1\">Middle Georgia State College<\/td><td class=\"column-2\">23<\/td>\n<\/tr>\n<tr class=\"row-21\">\n\t<td class=\"column-1\">Savannah State University<\/td><td class=\"column-2\">36<\/td>\n<\/tr>\n<tr class=\"row-22\">\n\t<td class=\"column-1\">South Georgia State College<\/td><td class=\"column-2\">7<\/td>\n<\/tr>\n<tr class=\"row-23\">\n\t<td class=\"column-1\">University of North Georgia<\/td><td class=\"column-2\">81<\/td>\n<\/tr>\n<tr class=\"row-24\">\n\t<td class=\"column-1\">University of West Georgia<\/td><td class=\"column-2\">117<\/td>\n<\/tr>\n<tr class=\"row-25\">\n\t<td class=\"column-1\">Valdosta State University<\/td><td class=\"column-2\">43<\/td>\n<\/tr>\n<tr class=\"row-26\">\n\t<td class=\"column-1\">Other<\/td><td class=\"column-2\">313<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-17 from cache -->[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; medium_width=&#8221;0&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1486999642387{padding-right: 10px !important;padding-left: 10px !important;}&#8221; link_to=&#8221;|||&#8221;][vc_column_text text_lead=&#8221;yes&#8221; css_animation=&#8221;right-t-left&#8221; animation_speed=&#8221;600&#8243;]<\/p>\n<h2 style=\"text-align: center;\">The data for October 2016 showed a disparity in the calls due to Short Session I classes ending with proctored exams, the start of Short Session II classes with access issues, and mid term exams for the full session classes. All of these transitions are reflective in the high call volume for the month.<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; medium_width=&#8221;0&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1486998058431{padding-right: 10px [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":54866,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[69,112],"tags":[],"class_list":["post-55267","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-help-desk-reports","category-help-desk-2016"],"_links":{"self":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/55267","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/comments?post=55267"}],"version-history":[{"count":9,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/55267\/revisions"}],"predecessor-version":[{"id":56033,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/55267\/revisions\/56033"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/media\/54866"}],"wp:attachment":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/media?parent=55267"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/categories?post=55267"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/tags?post=55267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}