{"id":55243,"date":"2017-01-31T14:53:05","date_gmt":"2017-01-31T14:53:05","guid":{"rendered":"https:\/\/ecampus.usg.edu\/kbase\/?p=55243"},"modified":"2017-03-08T16:36:27","modified_gmt":"2017-03-08T16:36:27","slug":"help-desk-september-2016","status":"publish","type":"post","link":"https:\/\/ecampus.usg.edu\/kbase\/help-desk-september-2016\/","title":{"rendered":"Helpdesk September 2016"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; medium_width=&#8221;0&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1486998058431{padding-right: 10px !important;padding-left: 10px !important;}&#8221; link_to=&#8221;|||&#8221;][vc_column_text css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;600&#8243;]<div class=\"visualizer-front-container\" id=\"chart_wrapper_visualizer-55116-1014044565\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-55116\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/ecampus.usg.edu\/kbase\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}.google-visualization-controls-categoryfilter label.google-visualization-controls-label {vertical-align: middle;}.google-visualization-controls-categoryfilter li.goog-inline-block {margin: 0 0.2em;}.google-visualization-controls-categoryfilter li {padding: 0 0.2em;}.visualizer-front-container .dataTables_scrollHeadInner{margin: 0 auto;}<\/style><div id=\"visualizer-55116-1014044565\" class=\"visualizer-front  visualizer-front-55116\"><\/div><!-- Not showing structured data for chart 55116 because description is empty --><\/div>[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; medium_width=&#8221;0&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1486999642387{padding-right: 10px !important;padding-left: 10px !important;}&#8221; link_to=&#8221;|||&#8221;][vc_column_text css_animation=&#8221;right-t-left&#8221; animation_speed=&#8221;600&#8243;]<div class=\"visualizer-front-container\" id=\"chart_wrapper_visualizer-55249-464640623\"><style type=\"text\/css\" name=\"visualizer-custom-css\" id=\"customcss-visualizer-55249\">.locker,.locker-loader{position:absolute;top:0;left:0;width:100%;height:100%}.locker{z-index:1000;opacity:.8;background-color:#fff;-ms-filter:\"progid:DXImageTransform.Microsoft.Alpha(Opacity=80)\";filter:alpha(opacity=80)}.locker-loader{z-index:1001;background:url(https:\/\/ecampus.usg.edu\/kbase\/wp-content\/plugins\/visualizer\/images\/ajax-loader.gif) no-repeat center center}.dt-button{display:none!important}.visualizer-front-container.visualizer-lazy-render{content-visibility: auto;}.google-visualization-controls-categoryfilter label.google-visualization-controls-label {vertical-align: middle;}.google-visualization-controls-categoryfilter li.goog-inline-block {margin: 0 0.2em;}.google-visualization-controls-categoryfilter li {padding: 0 0.2em;}.visualizer-front-container .dataTables_scrollHeadInner{margin: 0 auto;}<\/style><div id=\"visualizer-55249-464640623\" class=\"visualizer-front  visualizer-front-55249\"><\/div><!-- Not showing structured data for chart 55249 because description is empty --><\/div>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; medium_width=&#8221;0&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1486998058431{padding-right: 10px !important;padding-left: 10px !important;}&#8221; link_to=&#8221;|||&#8221;][vc_column_text css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;600&#8243;]\n<table id=\"tablepress-16\" class=\"tablepress tablepress-id-16\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Institutions<\/th><th class=\"column-2\">Count<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Abraham Baldwin Agricultural College<\/td><td class=\"column-2\">6<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Albany State University<\/td><td class=\"column-2\">2<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Armstrong State University<\/td><td class=\"column-2\">9<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Clayton State University<\/td><td class=\"column-2\">11<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">College of Coastal Georgia<\/td><td class=\"column-2\">11<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Columbus State University<\/td><td class=\"column-2\">11<\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">Dalton State University<\/td><td class=\"column-2\">17<\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">Darton State University<\/td><td class=\"column-2\">3<\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">Fort Valley State University<\/td><td class=\"column-2\">14<\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\">Georgia Gwinnett College<\/td><td class=\"column-2\">13<\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\">Georgia Highlands College<\/td><td class=\"column-2\">10<\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\">Georgia Southern University<\/td><td class=\"column-2\">6<\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\">Georgia Southwestern State University<\/td><td class=\"column-2\">2<\/td>\n<\/tr>\n<tr class=\"row-15\">\n\t<td class=\"column-1\">Gordon State College<\/td><td class=\"column-2\">8<\/td>\n<\/tr>\n<tr class=\"row-16\">\n\t<td class=\"column-1\">Kennesaw State University<\/td><td class=\"column-2\">43<\/td>\n<\/tr>\n<tr class=\"row-17\">\n\t<td class=\"column-1\">Middle Georgia State College<\/td><td class=\"column-2\">11<\/td>\n<\/tr>\n<tr class=\"row-18\">\n\t<td class=\"column-1\">Savannah State University<\/td><td class=\"column-2\">4<\/td>\n<\/tr>\n<tr class=\"row-19\">\n\t<td class=\"column-1\">South Georgia State College<\/td><td class=\"column-2\">7<\/td>\n<\/tr>\n<tr class=\"row-20\">\n\t<td class=\"column-1\">University of North Georgia<\/td><td class=\"column-2\">60<\/td>\n<\/tr>\n<tr class=\"row-21\">\n\t<td class=\"column-1\">University of West Georgia<\/td><td class=\"column-2\">108<\/td>\n<\/tr>\n<tr class=\"row-22\">\n\t<td class=\"column-1\">Valdosta State University<\/td><td class=\"column-2\">32<\/td>\n<\/tr>\n<tr class=\"row-23\">\n\t<td class=\"column-1\">Other<\/td><td class=\"column-2\">261<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-16 from cache -->[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; medium_width=&#8221;0&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1487001337368{padding-right: 10px !important;padding-left: 10px !important;}&#8221; link_to=&#8221;|||&#8221;][vc_column_text text_lead=&#8221;yes&#8221; css_animation=&#8221;right-t-left&#8221; animation_speed=&#8221;600&#8243;]<\/p>\n<h3 style=\"text-align: center;\">\u00a0The September Helpdesk data is reflective of the calls received. There was more disparity\u00a0in the calls this month. Most of the calls were regarding proctored exams, access issues, and transfer calls.<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; medium_width=&#8221;0&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1486998058431{padding-right: 10px [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":54866,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[69,112],"tags":[],"class_list":["post-55243","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-help-desk-reports","category-help-desk-2016"],"_links":{"self":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/55243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/comments?post=55243"}],"version-history":[{"count":10,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/55243\/revisions"}],"predecessor-version":[{"id":56047,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/55243\/revisions\/56047"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/media\/54866"}],"wp:attachment":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/media?parent=55243"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/categories?post=55243"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/tags?post=55243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}