{"id":54820,"date":"2016-12-16T13:55:43","date_gmt":"2016-12-16T13:55:43","guid":{"rendered":"https:\/\/ecampus.usg.edu\/kbase\/?p=54820"},"modified":"2017-03-15T13:51:19","modified_gmt":"2017-03-15T13:51:19","slug":"chat-criteria-and-guidelines","status":"publish","type":"post","link":"https:\/\/ecampus.usg.edu\/kbase\/chat-criteria-and-guidelines\/","title":{"rendered":"Chat Criteria and Guidelines"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_icon position=&#8221;left&#8221; icon=&#8221;fa fa-chat&#8221; size=&#8221;fa-4x&#8221;]We use chat to communicate with our students as well.[\/vc_icon][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_icon position=&#8221;left&#8221; icon=&#8221;fa fa-streetsign&#8221; size=&#8221;fa-4x&#8221;]The chat option presents many of the same questions that the Help Desk has on the phone.[\/vc_icon][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_icon position=&#8221;left&#8221; icon=&#8221;fa fa-happy&#8221; size=&#8221;fa-4x&#8221;]Always start the chat by<br \/>\ngreeting the student.[\/vc_icon][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;0&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_icon position=&#8221;left&#8221; icon=&#8221;fa fa-profile-male&#8221; size=&#8221;fa-4x&#8221;]The student&#8217;s name and email will be in a box at the top of the screen when the chat first pops up.[\/vc_icon][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_icon position=&#8221;left&#8221; icon=&#8221;fa fa-target2&#8243; size=&#8221;fa-4x&#8221;]Ask how you can help them, then guide them through resolving whatever issue\/questions they have.[\/vc_icon][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_icon position=&#8221;left&#8221; icon=&#8221;fa fa-refresh2&#8243; size=&#8221;fa-4x&#8221;]<a href=\"http:\/\/app.helponclick.com\">Chat<\/a>[\/vc_icon][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_icon position=&#8221;left&#8221; icon=&#8221;fa fa-chat&#8221; size=&#8221;fa-4x&#8221;]We use chat to communicate [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":54826,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57],"tags":[],"class_list":["post-54820","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-help-desk"],"_links":{"self":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/54820","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/comments?post=54820"}],"version-history":[{"count":38,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/54820\/revisions"}],"predecessor-version":[{"id":56066,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/posts\/54820\/revisions\/56066"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/media\/54826"}],"wp:attachment":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/media?parent=54820"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/categories?post=54820"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/tags?post=54820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}