{"id":60451,"date":"2023-03-02T19:04:52","date_gmt":"2023-03-02T19:04:52","guid":{"rendered":"https:\/\/ecampus.usg.edu\/kbase\/?page_id=60451"},"modified":"2023-03-07T14:56:20","modified_gmt":"2023-03-07T14:56:20","slug":"salesforce-support","status":"publish","type":"page","link":"https:\/\/ecampus.usg.edu\/kbase\/salesforce-support\/","title":{"rendered":"eCampus Salesforce Support Form"},"content":{"rendered":"<style>.post-wrapper .post-body{max-width:768px;margin:auto;}#submitButton{background-color:#7cbfb4;color:white;}#submitButton:disabled{opacity:.5;}.form-control{width:100%;}label{font-weight:bold;}.mt-3{margin-top:3rem;}<\/style>\n<p><script src=\"https:\/\/cdn.jsdelivr.net\/npm\/bootstrap@5.2.3\/dist\/js\/bootstrap.bundle.min.js\"><\/script><br \/>\n<script>\n\tfunction showMe(e) {\n\t\tvar strdisplay = e.options[e.selectedIndex].value;\n\t\tvar e = document.getElementById(\"idShowMe\");\n\t\tif(strdisplay == \"New User Onboarding\") {\n\t\t\te.style.display = \"block\";\n\t\t} else {\n\t\t\te.style.display = \"none\";\n\t\t}\n\t}\n    document.addEventListener('keyup', function() {\n        inputs = document.getElementsByClassName('form-required');\n        pass = true;\n        for (index = 0; index < inputs.length; ++index) {\n            if(inputs[index].value.length < 2){\n                pass = false;\n            }\n        }\n        if(pass == true){\n            document.getElementById('submitButton').disabled = false;\n        }\n        else{\n            document.getElementById('submitButton').disabled = true;\n        }\n    });\n<\/script><\/p>\n<div class=\"container mt-3 pt-5\">\n<div class=\"mb-3\">\n        <b>Note: <\/b>DO NOT use this form if you want to include an attachment with your request. Please send us an email with your attachment at <a href =\"mailto:salesforce@ecampus.usg.edu\">salesforce@ecampus.usg.edu<\/a>\n    <\/div>\n<form action=\"https:\/\/webto.salesforce.com\/servlet\/servlet.WebToCase?encoding=UTF-8\" method=\"POST\">\n        <input type=hidden name=\"orgid\" value=\"00D5e000000JduN\"><br \/>\n        <input type=hidden name=\"retURL\" value=\"https:\/\/ecampus.usg.edu\/kbase\/thank-you\/\"><\/p>\n<div class=\"mb-3 mt-3\">\n            <label for=\"name\">Name (required)<\/label><br \/>\n            <input type=\"text\" class=\"form-control form-required\" id=\"00N5e00000fkvte\" name=\"00N5e00000fkvte\">\n        <\/div>\n<div class=\"mb-3 mt-3\">\n            <label for=\"email\">Email (required)<\/label><br \/>\n            <input type=\"email\" class=\"form-control form-required\" id=\"00N5e00000fkvtd\" name=\"00N5e00000fkvtd\">\n        <\/div>\n<div class=\"mb-3 mt-3\">\n            <label for=\"phone\">Phone<\/label><br \/>\n            <input type=\"phone\" class=\"form-control\" id=\"00N5e00000fkvtf\" onkeydown=\"formatPhoneOnEnter(this, event);\" name=\"00N5e00000fkvtf\">\n        <\/div>\n<div class=\"mb-3 mt-3\" style=\"display: none;\">\n            <label for=\"recordType\">Case Record Type<\/label><br \/>\n            <select class=\"form-select mt-3\" id=\"recordType\" name=\"recordType\"><br \/>\n                <!--<option value=\"\">--None--<\/option>\n<option value=\"0123C000000grON\">Day 2 Not Logged In<\/option>\n<option value=\"0123C000000grOS\">Day 3 Not Logged In<\/option>\n<option value=\"0123C000000grQO\">Day 4 Not Logged In<\/option>\n<option value=\"0123C000000grQT\">Day 5 Not Logged In<\/option>\n<option value=\"0123C000000h1SY\">Final Grade Change<\/option>\n<option value=\"0123C000000gw2e\">Helpdesk<\/option>\n<option value=\"0125e0000012nAf\">Incident<\/option>\n<option value=\"0123C000000grQY\">Major Projects<\/option>\n<option value=\"0123C000000h1Sd\">Midterm Grade Change<\/option>\n<option value=\"0123C000000grOI\">Preemptives<\/option>\n<option value=\"0123C000000grQd\">Proctored Exams - Missing Appointment<\/option>\n<option value=\"0123C000000grR2\">Proctored Exams - Missing Exam<\/option>\n<option value=\"0123C000000grR7\">Re-engagement<\/option>--><option value=\"0125e000001n8LoAAI\">Salesforce Support Cases<\/option><!--<option value=\"0125e000001ETkm\">Student Outreach Case<\/option>\n<option value=\"0125e000001ETkn\">Student Success<\/option>--><br \/>\n            <\/select>\n        <\/div>\n<div class=\"mb-3 mt-3\">\n            <label for=\"subject\">Subject<\/label><br \/>\n            <select class=\"form-select\" id=\"subject\" name=\"subject\" onchange=\"showMe(this);\"><option value=\"Unable to log into Salesforce\">Unable to log into Salesforce<\/option><option value=\"Password Reset\">Password Reset<\/option><option value=\"Help with MFA Setup\">Help with MFA Setup<\/option><option value=\"New User Onboarding\">New User Onboarding<\/option><option value=\"Other\">Other<\/option><\/select>\n        <\/div>\n<div class=\"mb-3 mt-3\" id=\"idShowMe\" style=\"display: none\">\n<p>Please provide the name and email address of the user needing new Salesforce credentials. To the best of your ability, please describe the access needed by this user in Salesforce including the functions they will be performing in the system and any Team Queues to which they need access. The USG eCampus Salesforce Administrator will reach out to you should any additional information be needed.<\/p>\n<\/p><\/div>\n<div class=\"mb-3 mt-3\">\n            <label for=\"description\">Description<\/label><br \/>\n            <textarea type=\"description\" class=\"form-control\" rows=\"5\" id=\"description\" name=\"description\"><\/textarea>\n        <\/div>\n<div style=\"display: none;\">\n            <label for=\"status\">Status<\/label><select id=\"status\" name=\"status\"><option value=\"\">--None--<\/option><option value=\"Open\">Open<\/option><option value=\"New\" selected>New<\/option><option value=\"Working\">Working<\/option><option value=\"No Phone Number\">No Phone Number<\/option><option value=\"Closed - Reached\">Closed - Reached<\/option><option value=\"Closed - Did Not Reach\">Closed - Did Not Reach<\/option><option value=\"On Hold\">On Hold<\/option><option value=\"Escalated\">Escalated<\/option><option value=\"Closed\">Closed<\/option><option value=\"Resolved\">Resolved<\/option><\/select>\n        <\/div>\n<p>        <input type=\"hidden\" id=\"external\" name=\"external\" value=\"1\" \/><br \/>\n        <button disabled type=\"submit\" id=\"submitButton\" class=\"btn btn-primary\">Submit<\/button><\/p><\/form>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Note: DO NOT use this form if you want to include an attachment with your request. Please send us an [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-60451","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/pages\/60451","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/comments?post=60451"}],"version-history":[{"count":23,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/pages\/60451\/revisions"}],"predecessor-version":[{"id":60486,"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/pages\/60451\/revisions\/60486"}],"wp:attachment":[{"href":"https:\/\/ecampus.usg.edu\/kbase\/wp-json\/wp\/v2\/media?parent=60451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}